Chantelle Hurst

Counsellor · Creative Life Healing Counselling Services

Based in
Tuakau
Sessions
Online or in person
Fees
Ask about fees
Funding
ACC provider

About Chantelle

Qualifications and memberships
Bachelor of Applied Counselling
NZAC (full member)
EAGALA - Equine Therapy
ACC SCS Lead Provider and Groupwork Facilitator

Counsellor

Qualifications and registrations

Bachelor of Applied Counselling
NZAC (full member)
EAGALA - Equine Therapy
ACC SCS Lead Provider and Groupwork Facilitator

Visit website

ACC Sensitive Claims

Services

Counselling & Lead Provider Services

ACC funded

Lead Service Provider / Group / Adjunct therapy

Available in-person/online

Creative Life Healing Counselling Services 

I recognise that everyone brings their own experiences, strengths, challenges and ways of understanding the world. Rather than taking a one-size-fits-all approach, therapy is adapted to the individual and what feels meaningful and useful for them.

For some people, talking through their experiences is helpful. For others, working with an animal, working creatively, learning practical regulation strategies or getting out of the therapy room can make therapy more accessible.

I work collaboratively with each person to find approaches that suit their needs, personality, goals and stage of life.

Who I Support

Children 10+ | Young People | Women | ADHD & Neurodivergence | Trauma & Complex Trauma | ACC Sensitive Claims

My approach is collaborative, practical and focused on creating a safe environment where clients can develop understanding, coping strategies, emotional regulation, confidence and positive change.

Sessions Delivered:

  • In-Person (Tuakau/Pukekohe)
  • Online
  • Mix of both online and In-person (flexible to the clients’ weekly needs)

Services:

  • Private Practice Counselling
  • ACC Sensitive Claims – Lead Provider
  • ADHD Counselling and support
  • Animal Assisted Therapy – bring your own dog
  • EAGALA Equine Therapy
  • Creative Expressive Therapy

Therapeutic Approaches:

I draw from DBT, CBT, ACT, Animal Assisted Therapy (AAT), REBT, Creative Expressive Therapy, Solutions-Focused Therapy and Equine Therapy, adapting the approach to each person's individual needs, goals and preferences.

Animal Assisted Therapy  - Bring Your Own Dog

ACC Adjunct sessions available 

For clients who find animals calming, regulating or helpful within the therapeutic process.

You can bring your own dog to sessions, where appropriate. Through Animal Assisted Therapy, we use dog training, bonding and communication techniques therapeutically to help you work towards your counselling goals.

Sessions may involve learning how to understand your dog's behaviour and communication, building trust and connection, practising boundaries, developing calm and regulation, and using positive reinforcement and training techniques. These activities become part of the therapeutic process, helping you develop skills that can also be applied to your own emotional wellbeing.

The goal is not simply to train your dog, it is about developing your dog as a source of connection, support and regulation for you. Together, we work towards building the skills and relationship that can help your dog become your own personal therapy companion while addressing your individual therapeutic goals.

EAGALA Equine Therapy

ACC Adjunct Sessions and Groupwork - Currently on hold, waitlist available. 

Equine Assisted Psychotherapy using the EAGALA model, incorporating horses into a therapeutic environment.

Equine therapy can provide an experiential way to explore emotions, relationships, boundaries, communication, confidence and patterns of behaviour.

Creative Expressive Therapy

ACC Adjunct Available (Groupwork is currently on hold) 

Therapy incorporating creative and expressive activities where talking alone doesn't always feel like the best way to communicate or process an experience.

Creative approaches may include art, visual activities, writing, metaphor, movement and other expressive techniques.

  • Delivered: In-person / Online
  • Areas covered: Auckland, Waikato District
  • Location: Tuakau
  • Phone: 0210677462
  • Email: admin@creativelifehealing.com

Animal Assisted Therapy

ACC funded

Lead Service Provider / Adjunct therapy

Available in-person/online

Therapeutic counselling with your dog as part of the process.

Animal Assisted Therapy (AAT) incorporates your own dog into counselling to support emotional regulation, connection, confidence, communication and therapeutic goals. Sessions combine counselling with dog training, bonding and positive reinforcement techniques, using your relationship with your dog as a therapeutic tool.

Rather than simply training your dog, we work together to develop your relationship, communication and understanding of each other, while building practical skills that can support your wellbeing.

What We Can Work On:

• Depending on your goals, sessions may include:
• Building trust and connection skills
• Increasing self-awareness
• Learning to communicate clearly with your dog
• Positive reinforcement and reward-based training
• Calmness and regulation exercises
• Boundaries and respectful interactions
• Confidence and communication
• Managing frustration and emotional responses
• Developing routines and consistency
• Strengthening the human–animal bond
• Using your dog as a source of grounding and emotional regulation
• Practising mindfulness and staying present
• Exploring attachment, relationships and connection
• Developing coping strategies through practical activities with your dog

Your Dog as Your Therapeutic Companion:

A key part of this service is helping you develop the skills and relationship needed for your dog to become a reliable source of comfort, connection and regulation for you.

We can work on practical behaviours and training skills that may help your dog respond to you in supportive ways, for example, settling beside you, responding to cues, staying connected with you during stressful situations, or participating in calming activities.

The focus is not on producing a formally certified therapy or assistance dog. Instead, we are working therapeutically with you and your dog as a team, using training and bonding techniques to support your counselling goals.

Animal Assisted Therapy may be suitable for:

• People experiencing trauma or complex trauma
• ADHD and neurodivergent clients
• People experiencing anxiety or emotional overwhelm
• Clients working on emotional regulation
• People wanting to develop confidence and communication
• Clients who find traditional talking therapy difficult
• People who have a strong bond with their dog and want to include that relationship in their therapeutic work

Private & ACC:

Animal Assisted Therapy is available through private counselling and may also be incorporated into ACC Sensitive Claims counselling where clinically appropriate and within the approved treatment plan.

Sessions remain counselling sessions, with your dog incorporated as a therapeutic component of the work.
Bring your own dog. Build your connection. Develop your skills. Work towards your therapeutic goals together.

  • Delivered: In-person / Online
  • Areas covered: Auckland, Waikato District
  • Location: Tuakau
  • Phone: 0210677462
  • Email: admin@creativelifehealing.com

Get in touch with Chantelle

Client service policy

Client Service Policy & Practice Agreement

This policy outlines our commitment to your care, your rights as a kiritaki (client), and the operational policies governing our appointments, privacy, and team structure under the ACC Sensitive Claims Service.

1. Respect, Cultural Safety & Client Rights

We are dedicated to providing a safe, compassionate, and respectful environment for your recovery journey.

  • Right to Dignity & Respect: You have the right to be treated with dignity, care, and cultural respect at all times, free from discrimination or bias.
  • Cultural Safety (Kawa Whakaruruhau): We recognise and honour your cultural, spiritual, and personal identity — including indigenous status, gender, sexual orientation, beliefs, and individual needs. You are welcome to involve whānau, kaumātua, or cultural support persons in your care.
  • Informed Consent: You have full autonomy over your treatment. Every stage of your service — from initial engagement to specific therapy goals — is voluntary and requires your ongoing informed consent.

2. Attendance & Cancellation Policy (Notice Requirements)

To ensure sustainable care and respect your clinician’s dedicated time, we operate under the following appointment policies:

  • Notice for Cancellations: If you need to reschedule or cancel an appointment, you must provide at least two (2) working days’ notice.
  • Late Cancellations & Non-Attendance: If an appointment is missed or cancelled with less than two working days’ notice without a valid emergency, it is recorded as a non-attendance under ACC guidelines. ACC allows up to six (6) non-attendance fees during pre-cover services, and up to ten (10) per 24 months during post-cover services.
  • Safety Checks on Missed Sessions: If you miss a scheduled session without contacting us, your Lead Service Provider is obligated to consider your safety and may initiate a safety check or reach out to your nominated safe contact to confirm your wellbeing.

3. Privacy, Confidentiality & Information Sharing

Protecting your personal and clinical information is a legal and ethical priority.

  • Confidentiality: Everything discussed in your sessions is confidential to your care team and managed under the Privacy Act 2020 and the Health Information Privacy Code.
  • Collection of Records (ACC6300): ACC requires your written authority (ACC6300 form) before collecting medical or historical records. You have the right to discuss what information is collected, or to request a personally tailored authority with ACC if you have specific privacy concerns.
  • Safe Contact Preferences: On your engagement forms, you can specify how ACC or our practice contacts you. If contacting you directly poses a safety or privacy risk, a nominated safe contact will be used instead.
  • Limits to Confidentiality: Confidentiality may only be broken if there is an immediate, serious risk of harm to yourself or others, or where required by statutory child protection obligations.

4. Safety, Telehealth & Communication Boundaries

  • Session Safety: Maintaining physical and emotional safety is essential for both you and your clinician. Sessions will be paused or terminated immediately if threatening or unsafe behaviour occurs.
  • Telehealth Privacy Requirements: If receiving sessions via Zoom or video link, you must be in a private, quiet space where you cannot be overheard. Telehealth consultations cannot take place in public places, while driving, or while multitasking.
  • Communication Boundaries: Phone calls, text messages, and emails outside of scheduled sessions are reserved for administrative purposes (such as rescheduling) and are not monitored 24/7 for crisis support. If you experience an immediate emergency, please contact 111 or crisis services.

5. Roles of Your Care Team Under This Policy

Your care is supported by an integrated team, with clear contractual and clinical roles:

  • The Supplier: The primary contracted organisation holding the contract with ACC. The Supplier oversees administrative governance, financial billing, and ensures all personnel complete mandatory Police vetting.
  • Lead Service Provider: Your main qualified clinician (Counsellor, Psychotherapist, or Psychologist) who delivers your core therapy, writes your Wellbeing Plans, and coordinates your overall treatment.
  • Social Worker (Adjunct Therapy): An allied health professional brought in to help remove practical, housing, budgeting, or community barriers impacting your ability to attend therapy.
  • Occupational Therapist (Adjunct Therapy): A specialist who helps you build practical sensory strategies and confidence to manage trauma triggers in daily life and public settings.
  • Dietitian (Adjunct Therapy): A qualified professional who assists with practical eating and nutrition strategies disrupted by trauma or chronic stress.
  • Specialist Cover Assessment Provider: A named provider approved by ACC to conduct a formal diagnostic Specialist Cover Assessment if your claim requires one — typically a senior psychologist or psychiatrist, particularly where a more complex mental health history is involved.
  • Function Assessment Provider: A psychiatrist or clinical psychologist approved by ACC to evaluate how your injury impacts your work capacity, if you are exploring financial entitlements like Weekly Compensation or Loss of Potential Earnings.

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